How do I place an order? Do I have to register?
1. On our website. Please visit the Shopping page and select items you wish to purchase and click the “ADD TO CART” button. When you finish shopping, you click the “CHECKOUT” button and follow the instructions. 2. In store Please visit our showroom in NYC. 711 3rd Avenue New York, NY 10017 (on 45th street between 2nd & 3rd Avenues) Monday – Friday / 9 am – 6 pm EST (We will be closed Saturdays, Sundays, and Public Holidays)
I’m having trouble with the website
After completing an order, you should receive an e-mail confirmation within an hour confirming that your order has been processed. For further questions regarding the website, please contact us at 201-806-1827 or email@example.com.
Is it safe to order online?
How do I change my order?
You may change your order at any time before you click the “PLACE ORDER” button. Once you submit your order, you will have to call us at 201-806-1827. Your order can only be changed if it has not yet shipped. If you receive order tracking number, that means your order has been shipped out.
How do I cancel my order?
Once your order has been submitted, it can only be cancelled if it has not yet shipped. We begin processing orders immediately after an order has been placed. If you were unable to cancel your order in time, you may return the products that you purchased in accordance with our Returns / Exchanges.
How to add/remove an item to order?
Once an order is placed, it is not possible to add items, but we can remove items if needed. If you wish to cancel an order, please send us an email with the order number. In some cases, it may make more sense to place a new order if you wish to add items.
Will you ship my order to another country?
Temporarily we pause shipping items overseas. We will update once the inventory and shipping condition are recovered.
SALES TAX/USE TAX
How does your site calculate sales tax?
Applicable sales tax will apply to shipments to addresses located within the state of New York, New Jersey, Connecticut, Maryland and Pennsylvania. For other states, you will be responsible for paying the appropriate use tax.
What method of payment do you accept?
MTC accepts credit cards (Visa®, Master Card®, Discover® and American Express®), PayPal® and Amazon Pay. Unfortunately we do not accept payments made with wire transfer, checks or money orders through online store.
Is it safe to use my credit card?
Yes, all order transactions are completed using a secure processer.
Why does MTC apply sales tax only in certain states?
Sales tax must be applied to any order that is being shipped to a state where MTC is registered to conduct business.
How do I choose the right knife for me?
Please view Cutlery 101. If you do not find any information you are looking for, please contact us at 201-806-1827 or firstname.lastname@example.org
RETURNS & EXCHANGES
What is your return policy?
Please view our Return Policy.
What if I received a wrong item/color/size?
Please notify our customer service team at email@example.com within 48 hours of receiving your shipment, and include pictures of any incorrect items. We will replace or exchange the incorrect item or provide a full refund of the purchase price.
What do I do if the item was damaged/broken/missing parts?
Please notify our customer service team at firstname.lastname@example.org within 48 hours of receiving your shipment, and include pictures of any incorrect, damaged, or defective items. We also ask that you keep all packaging and packing materials for further inspection of damaged items by the carrier. We will provide a full refund of the purchase price and assist you with a new order if you would like a reshipment. Any shipments replacing an incorrect item must be shipped to the order’s original shipping address only.
What if I don't receive my order?
If the carrier claims that your package has been delivered but you have not received it, please contact us at email@example.com for further assitance.
Which shipping carrier do you use?
We use UPS by ground service as our primary shipper unless you specify otherwise at the time of purchase. Shipments to Alaska, Hawaii, Puerto Rico & other U.S. Territories will be made by air service unless you specify otherwise at the time of purchase.
How long will it take to receive my package?
UPS Ground: 5-9 business days; UPS 3 Day: 3-4 business days; UPS 2nd Day: 2-3 business days; UPS Next Day Air Saver: 1-2 business days from the date when you receive a shipping confirmation email. At Shopping Cart page, when you click "ESTIMATE SHIPPING & TAX", you can check the estimated delivery date. Of please refer to the map below to see the delivery times for UPS Ground from our warehouse:
What are "Business Days"?
"Business Days" are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Holiday, and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at firstname.lastname@example.org.
What are the general delivery times?
UPS delivers Monday - Friday during regular business hours.
Where does MTC Kitchen ship to?
MTC Kitchen ships to addresses within the United States, including Alaska, Hawaii. Unfortunately we do not accept P.O. address as UPS does not deliver to P.O. Boxes, unless UPS SurePost can be used for small packages.
What if my package was delivered to my old or incorrect address?
We will be happy to re-send your order to your correct address. However, orders that are delivered to old or incorrect addresses due to incorrect shipping information provided by the customer cannot be refunded.
I accidentally placed an order with the wrong shipping address, what should I do?
Please contact email@example.com or call 201-806-1827 right away with your order number and let us know the updated shipping address. If the shipment is already in transit or has been returned to our warehouse, the order will be considered as a return and a partial refund will be issued. The return fee will be deducted from the refund.
I have a question about shipping that is not listed above.
Please call us at 201-806-1827 or e-mail us at firstname.lastname@example.org.