Shipping policy

• For packages shipped to locations in the 48 contiguous states and Hawaii, Alaska, we use UPS Ground. UPS SurePost® may be used for extra small packages (under 12" cube). UPS SurePost® combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
• For expedited shipments, orders placed Monday through Friday by 3 am ET (excluding holidays) for in-stock items will be processed within the same day. Orders placed after 3 am ET, on Saturdays, Sundays, or holidays for in-stock items, will be processed within the following business day. We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
• Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays, or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day, (the 26th is a "Limited Service Day for UPS) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at info@mtckitchen.com or 201-806-1827.
• Unfortunately, we do not ship to P.O. Boxes with UPS Ground and UPS Expedited shipments, as UPS does not deliver to P.O. Boxes.
• Using a USPS street address as a shipping address (such as a post office’s physical address) may result in your package being returned to us if UPS is unable to deliver it. If your order is returned due to an undeliverable address, a refund will be issued minus the return shipping fee.
• If a carrier marks a package as delivered but it cannot be located, please contact us at info@mtckitchen.com. We will work with the carrier to investigate. Any reshipments or refunds depend on the outcome of the carrier’s investigation.
• Delivery dates are estimates only and are based on normal shipping conditions (shipping conditions and actual shipping dates may vary). We will endeavor to meet all estimated delivery dates indicated on the order confirmation provided, however, we reserve the right to change any and all such delivery dates, subject to our availability schedule without notice and without liability to Customer. See our Terms of Service for additional information.

Regular Package Shipping Fee

SHIPPING DESTINATIONS WITHIN THE CONTIGUOUS U.S.

• Shipping fees are determined by actual package weight or dimensional package weight and calculated by UPS live rate.
• Free standard shipping for knives and sharpening stones over $100 within the contiguous 48 states is offered.
• Free standard shipping for purchases of 1 case or more takeout trays or chopsticks within the contiguous 48 states is offered.

SHIPPING DESTINATIONS TO ALASKA, HAWAII

• Shipping fees are determined by actual package weight or dimensional package weight and calculated by UPS live rate.
• UPS SurePost®, 3 Day Select, 2nd Day Air and Next Day Shipping services are not available for items shipped to Alaska and Hawaii.

Bulk Order Delivery

• Please note that if your order weighs over 150 lbs, it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing."
• This shipping service will be applied for deliveries within the contiguous United States.
• The lead days for packaging your order will be 5-7 business days and the estimated delivery date will be 1-6 business days.