Any expedited shipping service is paused currently Delays are due to high order volume and shortage of staff. Order processing and shipping confirmation emails will be delayed for 2 weeks from the time you placed your order.
The black cutting board provides greater contrast and clarity to your prep space by making it easier to distinguish the ingredients and cuts of your food during preparation. The black surface will not visibly stain from highly pigmented foods in the same way that wooden or white cutting boards do; have no fear when slicing tomatoes, beets, steaks and more. We're always concerned about keeping our cutting board sanitary. Not only does the black color help minimize staining, making it ideal as a presentation cutting board in front of customers, but the cutting board material is resistant to deep scratches and splitting issues common in wood which make it difficult to clean. This cutting board is made by Tenryo, regarded as one of the most innovative cutting board companies in Japan. This black cutting board is made of Polyethylene which is the most commonly produced plastic used for food-safe containers
• Material: Polyethylene (PE) • Dimensions: 7.9" x 5.9" x 0.4" ht (20cm x 15cm x 1cm) - SKU: 97758 11.8" x 7.9" x 0.4" ht (30cm x 20cm x 1cm) - SKU: 97759 15.75" x 9.8" x 0.4" ht (40cm x 25cm x 1cm) - SKU: 97762 • This product can withstand temperatures up to 90°C (194°F) • Made in Japan
• This product is dishwasher safe but may distort due to the way to put it in the dishwasher and the water temperature. To avoid this we recommend to hand-wash or not to use High-temperature washers which must reach a minimum of 180°F. • Please be advised that the sides of the board are not polished and may show marks made during the manufacturing process, which is normal. • Please be advised that there are counterfeit products in the market.
MTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. We reserve the right to refuse used or broken items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
All items marked “Clearance” may not be returned or exchanged. We do not reimburse shipping charges on returns.
Returning Knives which had delivered free of shipping fee
Knives returned will have the shipping cost deducted from the refund total. The return shipment fee depends on your location and the quantity of knives that you're returning. If you would like to know the shipping fee, and estimated refund total, please contact us at email@example.com
If you receive damaged, defective or incorrect items
If we made an error on your order or you received damaged, defective merchandise, please notify customer
service within 48 hours of receipt of shipment.
For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier.
We will replace the items or refund the full amount of the purchase price including the cost of shipping.
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns,
please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite
the exchange process, please return your original item and place a new order for the item you want.
If you have any questions contact us at 201.806.1897 or firstname.lastname@example.org
Monday through Friday 8:00am - 5:00pm EST
REGULAR PACKAGE DELIVERY
For packages shipped to locations in the US, we use UPS Ground. UPS SurePost® may be used for extra small packages (under 12" cube) being delivered to PO/APO addresses. UPS SurePost® combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
For ground shipments, orders placed Monday through Friday for in-stock items, will be processed within 11-15 business days.
For expedited shipments, orders placed Monday through Friday by 3 am ET (excluding holidays) for in-stock items, will be processed within the same day. Orders placed after 11 am ET, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day. We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day, (the 26th is a "Limited Service Day for UPS) and New Year's Eve.
Unfortunately we do not ship packages (over 12" cube) to P.O. Boxes with UPS Ground and UPS Expedited shipments as UPS does not deliver to P.O. Boxes.
BULK ORDER DELIVERY
Please note that if your order weights over 150 lbs, it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing."
This shipping service will be applied for deliveries within the contiguous United States and does not follow UPS's guaranteed delivery service policy.
The lead days for packaging will be 11-15 business days so the delivery date will be 12-20 business days.
We currently pause international shipments. We will resume the service once our stock level becomes stable.