Kitayama Tawashi Palm Scrubbing Brush

Description
Returns
Shipping / Delivery

Kitayama Masatsumu is a Tawashi master who trained in his teens making Tawashi and has made it his life's work to improve their manufacturing methods over the past 50 years. He has collaborated with Sri Lankan artisans who produce Yashi (palm) to produce highest quality Tawashi.
All processes are done by hand, with a precision and intricacy unmatched by machines.
Indispensable in the kitchen, this brush is hard, durable and waterproof. Ideal for scrubbing pots (especially cast iron) and tackling the toughest grime in your kitchen and bathroom. It comes with a metal hook so you can hang it to dry.

Specifications

Material: Palm
Dimensions:
(Medium) 3.38" x 3.88" x 1.5" / 7.5 x 10 x 4cm- SKU#:82690
(Large) 3" x 5" x 1.6" / 8 x 14 x 4cm - SKU#:82691

Return Policy

If you are not satisfied with items

MTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. We reserve the right to refuse used or broken items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
All items marked “Clearance” may not be returned or exchanged.
We do not reimburse shipping charges on returns.

Returning Knives which had delivered free of shipping fee

Knives returned will have the shipping cost deducted from the refund total. The return shipment fee depends on your location and the quantity of knives that you're returning. If you would like to know the shipping fee, and estimated refund total, please contact us at info@mtckitchen.com

If you receive damaged, defective or incorrect items

If we made an error on your order or you received damaged, defective merchandise, please notify customer service within 48 hours of receipt of shipment.
For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier.
We will replace the items or refund the full amount of the purchase price including the cost of shipping.

Refund Process

Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.

Customer Service

If you have any questions contact us at 201.806.1897 or info@mtckitchen.com
Monday through Friday 8:00am - 5:00pm EST

For Domestic Orders

Every effort will be made to ship your online orders within two business days of purchase. But please understand that we cannot guarantee the delivery date and all orders are subject to product availability. Please contact us for any time-sensitive orders.

For standard and ground shipments, orders placed Monday through Friday for in-stock items, will be processed within 3 business days.
For expedited shipments, orders placed Monday through Friday by 11:00 am EST (excluding holidays) for in-stock items, will be processed within the same day or next business day. Orders placed after 11:00 am EST, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day
* Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day (the 26th is a "Limited Service Day for UPS) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at 201-806-1827.

REGULAR DELIVERY

We use UPS by ground service as our primary shipper unless you specify otherwise at the time of purchase.

At the time of your purchase, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select. In stock orders requesting expedited shipping will be shipped on the same business day if received by 11:00 a.m. Eastern Standard Time.

We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.

We start using UPS SurePost® for small packages to be delivered to residential addresses. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

Unfortunately we do not ship to P.O. Boxes with UPS Ground and UPS Expedited shipments as UPS does not deliver to P.O. Boxes.

BULK ORDER DELIVERY

Please note that if your order's total weight is over 150lbs it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing." This shipping service will be applied for deliveries within the contiguous 48 states and does not follow UPS's guaranteed delivery service policy. The lead days for packaging will be 2-4 days. If you need further information for large orders, please contact us at info@mtckitchen.com or 201-806-1827.