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Due to high order volume and short staff, assembling of all ground shipments orders and shipping confirmation emails are delayed 10 business days. Expedited orders are being processed on-time.
How to track your packages
To track your package
A UPS Tracking Number will be sent to the email addressed that was used to complete your order on the day we ship out.info@mtckitchen.com to your contact list to avoid our emails from going to spam box.)
UPS Ground, UPS Expedited Shipping, UPS SurePost®
Click the Tracking Number in the email, then you can check the estimated delivery date and the shipment progress.
To obtain your USPS Tracking Number for UPS SurePost®
As UPS SurePost® service combines the UPS Ground network with the final delivery being provided by the U.S. Postal Service, you will have a USPS tracking # in addition to a UPS Tracking Number.UPS tracking page .
You can find the USPS tracking # under the Additional Information
Copy the Tracking Number from the UPS Tracking page above.usps.com
The USPS tracking site will provide the latest status of your package and/or delivery confirmation.
To Track Multiple Packages
If your order is devided into multiple packages, or if you did not receive all packages, you can check the status of remaining packages and sometimes it would be the separate delivery date.
You will be navigated to UPS tracking page, scroll down to find "Other Packages in this shipment" and click it to expand the column.
If you cannot find an email with a Tracking Number
Login into your account, then click “View Order Status” of the left side of page, Click “View Order Details”.
Scroll down to find the UPS Tracking Number, and click it
You will be navigated to UPS tracking page where you can check the shipment progress.
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