Any expedited shipping service is paused currently Delays are due to high order volume and shortage of staff. Order processing and shipping confirmation emails will be delayed for 2 weeks from the time you placed your order.
A hangiri is a wooden barrel or tub that is traditionally used to mix rice with vinegar when making sushi. It is also used to mix rice with a variety of ingredients to make chirashizushi. Sushi chefs prefer to use this wooden hangiri over plastic containers because wood absorbs the right amount of moisture from the rice to prevent sogginess and make it the perfect texture.
Our Hangiri barrels are made from Heartwood of Sawara cypress (Chamaecyparis pisifera) selected from the Kiso district. Heartwood is the mature part of wood known for its high water resistance, durability as well as its fine texture and high utility value. Most cheap hangiri are made from Sapwood which is soft outer layers of recently formed wood and prone to mold growth. Although heartwood and sapwood look similar, most often, Sapwood is used in the production of cheap wood products like mixing bowls or cooking utensils. We are confident in the high-quality production of hangiri that you can trust.
These stainless steel hoops bring the mixing bowl more hygienic! The essential Sawara Cypress Hangiri for Sushi Restaurants has become more sanitary. This Stainless-Steel Hoop version might look unfamiliar but it will not create green rust or loosen with temperature change unlike the common copper version. Health Inspectors will always prefer Stainless Steel items over Copper.
Cypress wood transfers its natural aroma to rice, so the taste becomes more flavorful and pleasant.
Please be advised that the stainless-steel hoops are not fastened to the wood and are only held on by pressure. The wood used for Hangiri will expand as it absorbs moisture, and contract when dried. The hoops commonly become loose in dry climates and during cold seasons. It is normal for the hoops to become loose and is easy to fix. To fit the hoops, flip the Hangiri upside down and push the hoops down until snug. You can also use a small soft mallet to tap the hoops in position. While the hangiri is still upside down, pour water over the Hangiri to cause the wood to expand until the hoops fit tightly. This is the same technique used by Sushi Chefs to maintain natural wood Hangiri.
Please make sure to dry the hangiri facing outward to prevent any mold growth.
Click here for a supporting letter for the use of a wooden hangiri for your restaurant. We understand that food safety is important and that health authorities in certain states may object to the use of these wooden barrels but we think it is important to preserve this traditional use of the hangiri. Please note that this is to support the use of hangiri made in Japan only.
MTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. We reserve the right to refuse used or broken items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
All items marked “Clearance” may not be returned or exchanged. We do not reimburse shipping charges on returns.
Returning Knives which had delivered free of shipping fee
Knives returned will have the shipping cost deducted from the refund total. The return shipment fee depends on your location and the quantity of knives that you're returning. If you would like to know the shipping fee, and estimated refund total, please contact us at firstname.lastname@example.org
If you receive damaged, defective or incorrect items
If we made an error on your order or you received damaged, defective merchandise, please notify customer
service within 48 hours of receipt of shipment.
For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier.
We will replace the items or refund the full amount of the purchase price including the cost of shipping.
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns,
please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite
the exchange process, please return your original item and place a new order for the item you want.
If you have any questions contact us at 201.806.1897 or email@example.com
Monday through Friday 8:00am - 5:00pm EST
For Domestic Orders
REGULAR PACKAGE DELIVERY
For packages shipped to locations in the US, we use UPS Ground. UPS SurePost® may be used for extra small packages (under 12" cube) being delivered to PO/APO addresses. UPS SurePost® combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
For ground shipments, orders placed Monday through Friday for in-stock items, will be processed within 8-10 business days.
For expedited shipments, orders placed Monday through Friday by 3 am ET (excluding holidays) for in-stock items, will be processed within the same day. Orders placed after 11 am ET, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day. We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day, (the 26th is a "Limited Service Day for UPS) and New Year's Eve.
Unfortunately we do not ship packages (over 12" cube) to P.O. Boxes with UPS Ground and UPS Expedited shipments as UPS does not deliver to P.O. Boxes.
BULK ORDER DELIVERY
Please note that if your order weights over 150 lbs, it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing."
This shipping service will be applied for deliveries within the contiguous United States and does not follow UPS's guaranteed delivery service policy.
The lead days for packaging will be 2-4 business days so the delivery date will be 3-9 business days.
We ship all items except food products to Canada and Mexico. For other countries, currently we only accept orders for kitchen knives, knife accessories, cutting board and stainless steel kitchen utensils. via online store. Before moving forward to checkout page, please click the country flag on the bottom left side of the website, select your country flag and add items to your cart. Then proceed to check out (not "view cart") and you will be brought to the international checkout page. You will be able to see pricing in your currency as well as shipping and tax.
If you are looking to purchase other items, we can ship to forwarders within the contiguous U.S.. Please enter your forwarder's shipping address at checkout. If you need HS codes for each item, we are able to provide them.
UPS Worldwide Expedited will be used for international shipments. With shipping to Canada and Mexico, UPS Standard is also available.
Please note that your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country and they are not refundable.