About Binchotan
The top choice for yakitori joints (or for any grilling) in Japan is binchotan ( white charcoal). It gets its name from the whitish color on the surface, which comes from the mixture of ash and soil that is used to cool it down after the carbonizing process.
The wood is burned at an extremely high temperature (392-572°F) for up to 11 days until it fully carbonizes. Making white binchotan requires carbonizing the wood at a lower temperature for a longer time (compared to regular black charcoal). Once regular black charcoal carbonizes, the air is blocked off to put out the fire. But for white binchotan, air is let in and the pit rises in temperature to about 1832°F to get rid of all the impurities. They do this for half a day or up to one day. At the end of this process, a mixture of ash and soil is used to cover the charcoal to cool it down. In total, it takes at least two weeks to complete a batch of binchotan!
There are several reasons why binchotan is preferred to regular black charcoal:
1. Releases minimal smoke (since no chemicals are added)
2. Denser and stays lit for longer than regular charcoal
3. The far-infrared rays (and high temperature) that the binchotan emits lead to faster cooking (reaches deep inside) and the umami of the food (especially meat) will remain instead of dripping out
4. The high temperature will result in a crisp and golden exterior with a juicy inside for meat
5. Easily reaches 1832°F (1000°C) when fanned
6. Adds a subtle and naturally charred characteristic to the food
Specifications
• Material: Myrtaceae tree wood
• Burning time:4-5 hours
• Weight: 33 LB / 15kg (total)
• Dimensions: Approximately 4"- 10" length, 0.75"- 2.5" Dia
• Made in Indonesia
Lighting the charcoal
It's best to light the charcoal in a fire starter pot or otherwise over a direct open flame. Off-gassing is most prevalent with charcoal during its ignition there will be open flame, so it's best not to cook food at this stage to avoid burnt and acrid flavors. Ensuring that the charcoal is completely lit before cooking with it will give the best results.
Extinguishing
If you wish to re-use the charcoal, it's important to extinguish it safely and effectively following use. Smothering in a fire-proof container is the best option, as you want to remove the source of oxygen to stop the combustion. Please don't douse the coals in water or other liquids as this will saturate the charcoal and you will need to dry it fully before re-lighting.
Return Policy
If you are not satisfied with itemsMTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. We reserve the right to refuse used or broken items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
All items marked “Clearance” may not be returned or exchanged.
We do not reimburse shipping charges on returns.
Knives returned will have the shipping cost deducted from the refund total. The return shipment fee depends on your location and the quantity of knives that you're returning. If you would like to know the shipping fee, and estimated refund total, please contact us at info@mtckitchen.com
If you receive damaged, defective or incorrect items
If you receive damaged, defective, or incorrect items, we are committed to making it right. Please notify our customer service team within 48 hours of receiving your shipment, and include photos of any incorrect, damaged, or defective items as well as a photo of the condition of the shipping box and keep the entirety of the original items, all packaging, and packing materials for future inspection by the carrier.
We will provide a full refund of the purchase price and assist you with a new order if you would like a reshipment.
Any shipments replacing an incorrect item must be shipped to the order’s original shipping address only.
Refund Process
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
Customer Service
If you have any questions contact us at 201.806.1897 or info@mtckitchen.com
Monday through Friday 8:00am - 5:00pm EST
REGULAR PACKAGE DELIVERY
- For packages shipped to locations in the US, we use UPS Ground. UPS SurePost® may be used for extra small packages (under 12" cube) being delivered to PO addresses. UPS SurePost® combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
- For ground shipments, orders placed Monday through Friday for in-stock items, will be processed within 3-5 business days.
- For expedited shipments, orders placed Monday through Friday by 3 am ET (excluding holidays) for in-stock items, will be processed within the same day. Orders placed after 11 am ET, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day. We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
- Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day, (the 26th is a "Limited Service Day for UPS) and New Year's Eve.
- Unfortunately we do not ship packages (over 12" cube) to PO Boxes with UPS Ground and UPS Expedited shipments as UPS does not deliver to PO Boxes.
BULK ORDER DELIVERY
- Please note that if your order weights over 150 lbs, it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing."
- This shipping service will be applied for deliveries within the contiguous United States and does not follow UPS's guaranteed delivery service policy.
- The lead days for packaging will be business days so the delivery date will be 10-12 business days.
INTERNATIONAL DELIVERY
- We currently pause international shipments. We will resume the service once our stock level becomes stable.
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